Global. Local. Pershing in Europe.
Treating Customers Fairly
As the Financial Services Authority (FSA) moves towards a principles-based approach to regulation, financial institutions are under growing pressure to ensure due regard is paid to client interests and that appropriate measures are taken to “treat customers fairly” (TCF).
The FSA has not defined "fair" within this context; however, at Pershing, we know our clients will appreciate our support when ensuring they adhere to the principles of TCF. Therefore, we have undertaken significant work to develop an understanding of TCF and to define methods for assisting our clients in meeting these requirements. This forms the basis of our TCF policy.
Pershing recognises the importance of TCF to you and for your relationships with your clients. This is why we will continue to partner with you to enable you to develop TCF approaches that are appropriate and consistent and, importantly, will allow you to compete and innovate more effectively in product design, in the quality of customer service, and in giving value for money.
